Privacy Policy — cx casino

1. Information We Collect

cx casino collects personal information in several ways: directly from you when you register and use the platform, automatically through your interactions with the site, and from third-party service providers involved in delivering our services. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register a cx casino account or interact with our platform, you may provide us with the following categories of personal data:

• Identity Information: Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents such as your Bangladesh National ID Card (NID) or passport;
• Contact Information: Email address, Bangladeshi mobile number (Grameenphone, Robi, Banglalink, Teletalk, or Airtel Bangladesh), and residential address including division, district, and upazila;
• Financial Information: Mobile banking account details for bKash, Nagad, Rocket, or Upay; bank account numbers for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions; transaction history and deposit/withdrawal records denominated in BDT;
• Account Credentials: Username and encrypted password (cx casino never stores passwords in plain text);
• Communications: Messages, emails, and live chat transcripts sent to cx casino customer support.

1.2 Information Collected Automatically

When you access the cx casino platform, our servers and analytics systems automatically collect certain technical data about your device and browsing behaviour:

• Device & Technical Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and language settings;
• Usage Data: Pages visited, games played, session duration, click patterns, betting history, game preferences, and features accessed;
• Location Data: Approximate geographic location derived from your IP address (used to confirm you are accessing from Bangladesh and to comply with geo-restriction requirements). cx casino does not access your device's precise GPS location;
• Cookie & Tracking Data: Session identifiers, preference cookies, and analytics tokens. See Section 4 for full details.

1.3 Information from Third Parties

cx casino may receive additional information about you from third-party service providers engaged to support our operations, including:

• KYC and identity verification providers who cross-reference your submitted documents against official databases;
• Payment processors (bKash, Nagad, Rocket, Upay) who confirm transaction status and flag suspicious payment patterns;
• Fraud prevention and anti-money-laundering (AML) screening services;
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may pass back anonymised or pseudonymised gameplay records to cx casino for account integrity purposes.

2. How We Use Your Data

cx casino processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are described below, together with the lawful basis underpinning each purpose.

Purpose	Data Used	Lawful Basis
Account registration and management	Identity, contact, credentials	Contract performance
Processing deposits and withdrawals in BDT	Financial information, identity	Contract performance
KYC identity verification	Identity documents, financial info	Legal obligation
Fraud prevention and AML compliance	Transaction data, device data, location	Legal obligation / legitimate interests
Delivering and improving platform services	Usage data, game preferences	Legitimate interests
Personalising your cx casino experience	Usage data, preferences	Legitimate interests / consent
Sending service notifications and updates	Contact information	Contract performance / legitimate interests
Sending promotional communications	Contact information, preferences	Consent (opt-in)
Responsible gaming monitoring	Gameplay data, session data	Legal obligation / legitimate interests
Resolving disputes and customer support	Communications, account data	Contract performance / legal obligation

cx casino will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or having another valid lawful basis. If you have provided consent for a specific type of processing (such as receiving promotional emails), you may withdraw that consent at any time by contacting [email protected].

3. Data Sharing & Disclosure

cx casino takes the privacy of its players seriously and does not sell, rent, or trade personal data. We share personal information only under the limited circumstances described below.

3.1 Service Providers and Data Processors

cx casino engages a number of trusted third-party service providers who process personal data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification platforms, IT infrastructure and cloud hosting providers, customer support software vendors, and analytics service providers. All third-party processors are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and not disclose it to any further party without cx casino's written authorisation.

3.2 Game Software Providers

To deliver games on the cx casino platform, certain game data (such as bet amounts, round identifiers, and session tokens) is transmitted to and from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is technically necessary to run the games. These studios operate under their own privacy frameworks; cx casino does not share your name, contact details, or financial information with game providers.

3.3 Legal and Regulatory Disclosures

cx casino may disclose personal data to law enforcement authorities, regulatory bodies, or other official institutions where we are legally required to do so, where disclosure is necessary to prevent fraud or financial crime, or where we are responding to a valid court order or government request. In such cases, cx casino will disclose only the minimum data necessary to satisfy the legal requirement.

3.4 Business Transfers

In the event that cx casino undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held about players may form part of the transferred assets. In such an event, cx casino will notify affected players via email or an on-site notification prior to any transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy or obtain fresh consent for any material changes.

3.5 No Sale of Personal Data

cx casino does not sell, licence, or otherwise monetise personal data to third-party advertisers, data brokers, or marketing companies. Any promotional communications sent by cx casino are based solely on data you have provided directly to us and are subject to your opt-in consent.

4. Cookies & Tracking Technologies

cx casino uses cookies and similar client-side tracking technologies to keep the platform functioning correctly, secure your session, remember your preferences, and understand how players interact with different parts of the site. A cookie is a small text file placed on your device by a web server; it is not executable code and cannot transmit viruses.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, store your language and currency preferences, and ensure that security tokens are passed correctly between pages. Without these cookies, cx casino cannot operate. They cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — for example, which pages are visited most frequently and whether any error messages appear. This data helps cx casino improve site performance and user experience. These cookies do not identify you personally.
• Functionality Cookies: These cookies remember choices you make (such as preferred game categories or display settings) to provide a more personalised experience. Information collected by these cookies does not identify you and is not shared with third parties.
• Security Cookies: Used to detect and prevent fraudulent activity, enforce rate limits, and protect the platform against automated bot access. These are strictly necessary for platform security.

4.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in to your cx casino account or use core platform features. Detailed guidance on managing cookies is available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera).

4.3 No Third-Party Advertising Cookies

cx casino does not allow third-party advertising networks to place cookies on the platform. We do not use tracking pixels, retargeting scripts, or cross-site tracking technologies that build advertising profiles about you or track your activity across unrelated websites and apps.

5. Data Security & Storage

cx casino implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. Key security measures include:

• Encryption in Transit: All data transmitted between your browser and cx casino servers is encrypted using TLS 1.2 or higher (HTTPS). This protects your login credentials, payment details, and personal information from interception during transmission;
• Encryption at Rest: Sensitive fields in our database — including passwords (stored as salted hashes), payment account references, and identity document scans — are encrypted at rest using AES-256 or equivalent standards;
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training;
• Infrastructure Security: cx casino servers are hosted in secured data centres with physical access controls, 24/7 monitoring, and redundant power and connectivity infrastructure. Firewalls, intrusion detection systems, and regular vulnerability assessments are in place;
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their cx casino accounts for an additional layer of login security. cx casino staff accounts with access to player data require 2FA as mandatory.

6. Data Retention

cx casino retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to satisfy our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The general retention periods that apply to different categories of data are set out below.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal obligation, dispute resolution
KYC identity documents	Duration of account + 5 years post-closure	AML and regulatory requirements
Financial transaction records	7 years from transaction date	Financial and tax record obligations
Customer support communications	3 years from last interaction	Dispute resolution, service quality
Gameplay and betting history	Duration of account + 2 years post-closure	Responsible gaming, dispute resolution
Marketing preference data	Until consent is withdrawn	Consent-based processing
Technical / server logs	90 days rolling	Security monitoring and fraud detection

When the applicable retention period expires, cx casino will securely delete or permanently anonymise the relevant data so that it can no longer be associated with any individual. Where data must be retained beyond these standard periods due to an ongoing legal dispute or regulatory investigation, cx casino will inform you of the extended retention period and the reason for it.

7. Your Privacy Rights

As a cx casino player, you have a number of rights in relation to the personal data we hold about you. cx casino is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. Requests to exercise any of the rights below should be sent to [email protected] with the subject line "Privacy Rights Request" and sufficient information to verify your identity.